Is anyone a fan of the movie "The replacement players" with Keanu Reeves? There is a line that he has where he talks about being out on the football field in a game and he makes a mistake, then another, then another, and the harder you try, the more you feel yourself sinking....like quicksand.
Now you might wonder what quicksand or even the movie has to do with a call center but it really has to do with life. Some days you get up, fix coffee, and drop the cup. It breaks and spills coffee and broken coffee mug all over the floor. No big deal right?! you just clean it up. Then, you go outside to let the dog out and he breaks his leash.....now you find yourself chasing him around the block when you really don't have the time. You finally catch up with the little mutt and you get him in the house. You grab your keys, lunch bag, purse (or whatever) and head to the car. Put the key in and turn it and the battery is dead.....with me so far folks..
You get to work and start your day as always, running through email, answering messages etc. Life is getting better right....things are normal......no inkling that in approximately oh say................NOW and your life changes as you know it. You get pulled in the bosses office (conference room or where ever your management takes you when they want to give you life altering news).
You sit there and stare at the other people around you and can you feel your heart...dumdumdumdumdumdumdumdumdumdumdum...you try and think of all the possibilities for why you all are sitting in a room waiting....it's good news right...we all are getting promoted.....raises.....new desks....new computers....ok, good things running out.....we are all getting moved to another department, ramping up and getting more work......then the boss walks in and you stop thinking. Anyone still with me? Can you close your eyes and picture the room?
Now, you have gone through changes before right? You are the pro at this arent' you. Everyone is watching your face to see how they should react or to take their queue from you. You have just been told that your program is moving to another town about 45 mimutes away for a couple of weeks or maybe months. Now you are tasked to go out and find volunteers to move with you for an indefinate amount of time. You can't tell them how long it is going to last. What you can tell them is that it is temporary, they will be paid some "bonus" money for going and when it is over, they will be coming back here. So you spend 2 days addressing questions from them and alleviating their concerns about job security......you toe the party line and get your volunteers........Can you feel it coming yet folks?????
Ok....that was the sound of someone getting smacked in the back of the head yep.....you were right you are still sinking and there isn't a tree limb in sight.
Now we have talked about change being good and there are many sayings that i am sure we have all heard before about rolling with things and being open to change. It's good for you right? God only gives you what you can handle right?
So now you have to find your branch to grab on to again......what will you do? Move with the program and make the drive every day permanently? Move to the new town? See about staying where you are at and work in your 7 different program with hours you know don't work for you very long....
when you feel the quicksand getting up to your knees it's time to reach out to friends and family to do the whole pros vs cons thing if necessary. My sis taught me that one. Sometimes you need an outsider to help you look at everything to help you see the "forest for the trees" and see that the quicksand isn't as deep as you thought sitting in that room with everyone staring at you. It's really just another road you have to decide if you want to drive down. You still have options, and they are what you make of them.....good new highway or pot hole infested roads that break your car and you down till you just pull over and quit. Which road you driving....grab your branch and pull yourself out of "quicksand"
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wow - gotta love vendor call center life, huh? so, whatcha gonna do? move to texas? =)
ReplyDeletei don't know about move, but am definately going to do a vacation and to the whole pro vs con thing. As you know from experience, the uncertainty is what drives people crazy. How long will it be for, will i have a job when i come back, will i come back, will i be in the same program, will i be able to keep my same hours...yada yada yada. Life as a call center employee.......fun
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